Returns & Refunds
We want you to receive your fragrance exactly as expected. If you receive a defective or incorrect product, please contact our team within the specified time period so we can review the issue.
If your order contains a defective product or you have received a product different from what you ordered, please contact DEEPMAYEXIM within 2 days of receiving your order.
Returns
DEEPMAYEXIM does not accept general product returns.
Returns are not accepted simply because a customer changes their mind, no longer wants the product, or does not prefer the fragrance after purchase.
When To Contact Us
Please contact us if:
- The product received is defective.
- The wrong product was delivered.
2-Day Reporting Period
Any issue relating to a defective or incorrect product must be reported to us within 2 days of receiving the product.
Requests received after this period may not be considered.
Issue Review
Once you contact us, our team will review the reported issue and the information provided by you.
The appropriate resolution will be decided based on the specific circumstances of the case.
No General Returns
We do not accept returns for preference, change of mind, or similar reasons. Our support process is specifically intended for genuine issues such as defective products or incorrect products being delivered.
When You Should Contact Us
Defective Product
If the product you received appears to be defective, contact our team within 2 days of delivery.
Wrong Product
If you receive a product different from the product you ordered, contact us within 2 days.
Issue Resolution Process
Contact Us
Contact DEEPMAYEXIM through WhatsApp or email within 2 days of receiving your product.
Share Details
Share your order details and information about the issue so our team can understand the situation.
Team Review
Our team will review the reported issue and the information provided.
Resolution
After reviewing the situation, we will proceed with the appropriate resolution based on the circumstances.
We're Here To Help.
If you received a defective or incorrect product, please contact our team within 2 days of receiving your order.
Thank you for shopping with DEEPMAYEXIM. We are committed to reviewing genuine product issues fairly and providing appropriate assistance.