Privacy Policy

1. Introduction

Welcome to DEEPMAYEXIM. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Deepmay Exim India Private Limited collects, uses, stores and protects information when you visit our website, browse our products, place an order, contact us or use our services.

2. Information We Collect

Depending on how you interact with DEEPMAYEXIM, we may collect information that is necessary to provide our products, services and customer support.

Personal Information

• Your name and contact details.
• Mobile number and email address.
• Billing and shipping address.
• Order and purchase information.
• Information you provide when contacting our customer support team.

Technical Information

• IP address and browser information.
• Device type and operating system.
• Pages viewed and website interaction data.
• Date and time of website visits.

We aim to collect only information that is reasonably necessary for operating, improving and securing our website and services.

3. Orders & Payments

When you place an order for a fragrance or other product through our website, we may collect information required to process and fulfil your order.

• Customer name and contact information.
• Shipping and billing information.
• Products purchased and order details.
• Payment and transaction-related information.

Payment information may be processed through third-party payment service providers. DEEPMAYEXIM does not need to store your complete card or banking credentials on our website when the payment is handled by the applicable payment provider.

4. How We Use Your Information

Information collected by us may be used for purposes including:

• Processing and fulfilling your orders.
• Delivering purchased products.
• Providing customer support.
• Responding to product and fragrance enquiries.
• Communicating with you regarding your orders.
• Improving our website and shopping experience.
• Detecting and preventing fraud or misuse.
• Maintaining website security.
• Complying with applicable legal requirements.

5. Information Sharing

DEEPMAYEXIM does not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business.

• Payment processing providers.
• Shipping and logistics partners.
• Website hosting and technical providers.
• Customer communication platforms.
• Legal or regulatory authorities when required by law.

Information shared with service providers is intended to be used only for the relevant business purpose.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Remember selected preferences.
• Maintain website functionality.
• Understand how visitors use our website.
• Improve website performance.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

7. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Marketing Communications

Where permitted, we may use your contact information to communicate information about our products, offers, launches, promotions or other DEEPMAYEXIM updates.

You may request that we stop sending promotional communications at any time.

Transactional communications relating to your orders may still be sent when necessary to fulfil your purchase.

9. Your Privacy Rights

Subject to applicable laws, you may contact us regarding the personal information we hold about you.

You may request to:

• Correct inaccurate information.
• Ask questions about how your information is being used.
• Request deletion of information where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communication.

We may need to verify your identity before processing certain privacy-related requests.

10. Children's Privacy

Our website and services are not intentionally directed towards children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us, please contact our team so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.

Updated versions will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact DEEPMAYEXIM using the information below.